Refund policy

Last Updated: June 2026

At Trust Your Roots ("TYR"), all products are personal care items and are subject to strict hygiene and safety standards.

Due to the personal nature of products, TYR does not accept returns for any products. 

Eligible Cases

Customers may request a replacement or refund only if:

• An incorrect product has been delivered.

Requests must be raised within 7 days of delivery.

Non-Eligible Cases

We do not accept returns, refunds, or exchanges for any reason except incorrect delivery, including but not limited to:

• Change of mind post purchase

• Products damaged due to misuse or improper storage

• Sale, promotional, discounted, clearance, or bundled products unless incorrectly delivered

Reporting an Issue

To report an incorrect product delivered, please email connect@tyrlife.com within 7 days of delivery and provide:

• Order number

• Description of the issue

• Clear photographs of:

• Outer packaging

• Product packaging

• Product received

• Shipping label

TYR reserves the right to request additional photographs or information to verify the claim.

Resolution

Upon successful verification, TYR may offer:

• A replacement product; or

• A full refund

The resolution provided will depend on product availability and the nature of the issue.

Refund Processing

Approved claims are reviewed within 3 business days of receiving all required information.

Refunds for prepaid orders will be credited to the original payment method used during purchase.

Refund processing may take 5–10 business days after approval, depending on the customer's bank or payment provider.

If Cash on Delivery (COD) is introduced in the future, refunds for COD orders may be issued as store credit or through an alternate method communicated by TYR.

Shipping Charges Refund

Where a refund is approved due to an damaged, defective, or incorrect product, any shipping charges paid by the customer will also be refunded.

Allergic Reactions & Individual Sensitivities

Our formulations contain botanical ingredients selected with care. However, individual sensitivities may vary.

Customers are requested to conduct a patch test before first use.

TYR cannot guarantee suitability for every individual and does not provide refunds for allergic reactions, sensitivities, or dissatisfaction arising from personal responses to ingredients unless a manufacturing defect is established.

Order Cancellation

Orders may be cancelled free of charge before dispatch. A small cancellation fee may be levied. 

Once an order has been dispatched, it cannot be cancelled.

Contact Us

Email: connect@tyrlife.com

Phone: +91 84488 25221