Terms of service

Last Updated: June 2026

Welcome to Trust Your Roots ("TYR", "we", "our", or "us").

By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by these Terms & Conditions.

1. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age; or

• You are using the website under the supervision of a parent or legal guardian.

Our products are intended for individuals aged 5 years and above.

2. Product Information

We make every effort to ensure that product descriptions, pricing, ingredient information, and images are accurate.

Due to the natural origin of many ingredients used in our formulations, minor variations in colour, fragrance, texture, or appearance may occur from batch to batch.

Such variations do not affect product quality.

3. Product Disclaimer

TYR products are cosmetic and personal care products intended to support healthy hair, scalp, skin, and self-care rituals.

Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results may vary depending on factors including genetics, lifestyle, health conditions, environment, and consistency of use.

We do not make any instant-result, miracle, therapeutic, or medical claims.

4. Use of Products

Products should be used only as directed.

Discontinue use if irritation occurs and seek professional medical advice where appropriate.

Customers are encouraged to conduct a patch test before first use.

5. Pricing & Payment

All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

TYR reserves the right to modify pricing, offers, promotions, product availability, or website content without prior notice.

6. Orders

All orders are subject to acceptance and availability.

TYR reserves the right to refuse, cancel, or limit any order due to:

• Product unavailability

• Pricing inaccuracies

• Suspected fraud

• Violation of these Terms

7. Intellectual Property

All content available on this website, including text, logos, graphics, product names, packaging designs, images, videos, trademarks, and brand assets, is the exclusive property of Trust Your Roots unless otherwise stated.

No content may be copied, reproduced, distributed, or commercially exploited without prior written permission.

8. Limitation of Liability

To the fullest extent permitted under applicable law, TYR shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our products, website, or services.

TYR's total liability shall not exceed the value of the product purchased by the customer.

9. Third-Party Services

Our website may contain links to third-party websites, payment gateways, or service providers.

TYR is not responsible for the content, security, or privacy practices of third-party platforms.

10. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any dispute arising from the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana.

11. Grievance Officer

In accordance with applicable Indian laws and e-commerce regulations:

Grievance Officer: Niha Rai

Email: connect@tyrlife.com

12. Changes to Terms

TYR reserves the right to update or modify these Terms & Conditions at any time.

Continued use of the website following any changes constitutes acceptance of the revised Terms.

Contact Information

Trust Your Roots

Email: connect@tyrlife.com

Phone: +91 8448 25221

Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST